A Swiss Army Knife for Small Agencies looking to improve culture, employee experience, HR, creative operations, and recruiting.
Small agencies are spread thin. The focus is always on clients and the work - while talent & culture take a backseat.
But nothing should matters more to a small agency than Talent - and keeping the right talent takes work.
That’s where I come in.
I’ve spent 17 years working with/for small agencies. I’ve run account departments, managed creative resourcing & freelance strategy, developed agency benefits, onboarding, off-boarding and retention strategies, led agency DEI initiatives, management training and review processes, and hired over 40 employees.
Creative Operations + Recruiting
Ensuring all projects are resourced properly with the right creative teams, including overseeing a stable of freelancers. Will also work closely with creative directors to find the best full-time talent as needed.
Benefits
Auditing and developing a suite of employee benefits that ties back to company culture & values, including a unified PTO policy, Remote Working policy and Family Planning policies
Employee Relations
Leading Proactive and Reactive Employee Relations, including employee wellness, equitable pay, employee concerns / official disputes
Management Training
Overseeing Performance Management, including Management Training, Management Hierarchy and Employee Growth Plans.
Performance Management
Planning a more effective and respectful model for Annual Review Processes, Performance Improvement Plans, Exit Interviews, and Employee Termination
Culture + Onboarding
Crafting a more engaging Onboarding Journey for new hires, plsy providing additional support across company events, PR, DEI, and project management as needed
Let’s Chat.
mollyk.warner@gmail.com
(952) 201-9876
3112 Brush Street
Graton, CA 95444
Experience
Barrett Hofherr
2019 - 2023 - Partner | Head of People
Managed the flow of all project needs across the agency, and led all full-time and freelance hiring.
Hired over 35 employees across all departments in under 3 years
Managed an average of 15 freelancers/year
Handled resourcing for a 15-person creative dept to ensure all projects were properly staffed
Created and instituted key internal processes to increase efficiencies as the agency doubled in size.
Included creative resourcing & project management processes, new hire on-boarding, offboarding, annual review procedures, manager hierarchy and formal management training
Relaunched comprehensive employee benefits, from updated Family Planning Policies (including parental leave, reproductive care and fertility care) to new Wellness, Referral and WFH Benefits
Kick-started the agency’s first DEI Committee and Initiatives.
Launch of a national DEI Internship Program called BLAC
Holding all-agency DEI trainings at least once a year, bi-weekly all-agency discussions around DEI Vocabulary, and quarterly DEI Book Clubs to promote ongoing education
Oversaw the agency’s transition to a fully virtual agency during the pandemic, both physically and culturally. And two years later, successfully oversaw the agency’s gradual transition back into the office three days a week.
Managed a 7-person account department and workflow for a 12-person creative department.
Oversaw day to-day execution, accountability, and communications across internal agency team members.
Led agency activity and campaign executions for a wide range of clients, including Chime, Salesforce, Rubio’s Coastal Grill, Meyer Sound, Bleacher Report, 2K Games, Ubisoft, TiVo, In-Shape Health Clubs, Tipping Point Community, glassybaby, KQED and more.
Played a lead role on new business pitches, both for prospective clients and for increased client business.
Named one of SF Egotist’s 32 under 32 in 2015 and feels awkward about how to brag about it.